Terms of service
Agreement to Terms & Conditions (the “Terms”)
1 Introduction
1.1 “we”, “our” and “us” mean Little Duas Limited, a company registered in England and Wales with company number 09966258 with registered office address at 9 Aldwick Avenue, Manchester, M20 6JL.
1.2 “you” and “your” mean you, the customer/purchaser.
1.3 The website www.littleduas.co.uk is owned by the aforementioned company (the “Website”)
2 Acceptance of the Terms
2.1 Your use of the Website including buying products from the Website is subject at all times to the Terms. By accessing and using the Website you are agreeing without exception to the Terms.
2.2 We have an unfettered right, without notice to you, to change the Terms at our discretion. The Terms applicable to your access and use of the Website will be the version that is current and displayed on the Website as at each date you access the Website and your use of the Website after changes are made means that you agree to be bound by such changes.
2.3 Please refer to our Privacy and Cookies Policy to see how we collect, use and protect your personal information.
3 Using the Website
3.1 The definition of “Website” includes this site and all affiliated social media and communication channels.
3.2 You agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with the Website and/or our social media.
3.2 All content and programming of the Website and our social media is the property of Little Duas Limited. You may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the Website and/or our social media without our written permission.
3.3 You are responsible for ensuring your computer system meets all the necessary technical specifications to enable you to access and use the Website and/or our social media.
3.4 All intellectual property rights in or relating to the Website and/or our social media (including our text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by Little Duas Limited.
3.5 If, at our request, you send certain submissions (for example competition entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by postal mail, via our social media or otherwise (collectively, 'Statements'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Statements that you forward to us. We are and shall be under no obligation (1) to maintain any Statements in confidence; (2) to pay compensation for any Statements; or (3) to respond to any Statements.
3.6 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
3.7 You agree that your Statements will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Statements will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our services or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Statements. You are solely responsible for any Statements you make and their accuracy. We take no responsibility and assume no liability for any statements posted by you or any third party.
4 External Links
From time to time the Website may include links to websites of third parties (“External Parties”) that we do not control and do not signify that we endorse the External Parties sites. We accept no responsibility for the operation of such linked External Parties sites.
5 Our Products
5.1 Details of individual products that are available for purchase including their price are set out on the Website. We take all reasonable care to ensure that all details, descriptions, photographs, images and prices of products appearing on the Website are correct at the time when the relevant information is placed onto the Website (though the colours and packaging may vary). Similarly, there may be instances where a particular product is out of stock and which may not be reflected on the Website. In those circumstances we will endeavour to inform you at the earliest possible stage to enable you to re-order an alternative product if you so wish though we accept no responsibility for any reliance placed on stock availability.
5.2 As our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on the Website will have a tolerance of 5-10%. Although every effort is made to keep the Website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
5.3 The price displayed for products does not include specialised packaging (such as gift boxes) and postage/delivery charges.
5.4 We may change the product to reflect changes in relevant laws and regulatory requirements (such as changes to labelling requirements of the products) and to implement minor technical adjustments and improvements. These changes will not affect your use/enjoyment of the product. In addition, we may make substantial changes to these terms or the product (such as a substitution from a range of colours), but if we do so we will notify you to enable you to end the contract (before the changes take effect) and receive a reimbursement for any products paid for but not yet received.
5.5 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue our services (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of our services.
6 The Contract and Making Payment
6.1 You offer to purchase products from us through the Website. Your offer is made by completing and submitting your order on the Website which includes providing your payment card details.
6.2 The price of products is as quoted on the Website and include VAT charges.
6.3 We will accept or accept your offer within 3 days of receipt of your order.
6.4 Our acceptance of your order will take place when we e-mail you to accept it by providing you with an order confirmation and order reference number, at which point a contract will come into existence between you and us (the “Contract”).
6.5 We will e-mail you again to confirm that the products you have ordered have been dispatched.
6.6 We take payments by continuous payment authority.
6.7 If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future parcels in order to help prevent any interruption to the service.
6.8 You remain responsible for banking charges incurred due to payments on your account.
6.9 We reserve the right to change the fees for any services at any time.
6.10 You may cancel the Contract at any time.
7 Delivery and Return
7.1 Purchases can only be delivered for the standard quoted charge to addresses within the United Kingdom, including Northern Ireland.
7.2 Non-mainland UK deliveries will incur import duty and tax. We suggest you contact your local customs authority to determine any charges prior to purchasing.
7.3 Purchases are delivered by either local postal services or courier. Actual delivery times may vary for you depending on our stock availability, your delivery address, when you make your selection and circumstances impacting delivery by the postage service or courier.
7.4 You will not hold us responsible for any delays, outside our control, which relate to the delivery of parcels.
7.5 Orders placed on weekends or public holidays will be processed on the next business day. Business days are Monday to Friday, excluding bank holidays in England and Wales.
7.6 It is your responsibility to report all lost or undelivered purchases online within 7 days of purchase.
7.7 Customers can make returns within 14 days of purchase provided that the products purchased remain in an unused and saleable condition with all tags attached. The postage cost of the return is the responsibility of the customer unless there is a fault with the product notified to us at the time of the return. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your statutory rights.
7.8 It is your responsibility to retain your confirmation order e-mail as proof of purchase.
8 Cancellation rights
You have a legal/statutory right of cancellation otherwise known as “cooling off period” for 14 days starting the day after you receive the products.
9 Privacy
We collect personal information about you through your use of the Website and our services. All information we collect about you is subject to our Privacy and Cookies Policy which can be provided upon request.
10 Limitations on Liability and Jurisdiction
10.1 Nothing in this clause or otherwise in the Terms shall exclude or in any way limit our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, under Part I of the Consumer Protection Act 1987 or any other liability to the extent the same may not be excluded or limited as a matter of law.
10.2 None of these terms restrict any of your legal/statutory rights. For further information about your statutory rights, contact your local authority Trading Standards office or Citizens Advice Bureau.
10.3 We are not responsible if the information made available on this Website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our Website.
10.4 You agree that we will not be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your legal/statutory rights.
10.5 Your use of the Website is governed by the Terms and construed and enforced in accordance with the laws of England. Disputes arising from your use of the Website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.
10.6 We will not be liable to you for any lack of performance, or the unavailability or failure, of the Website or our services, or for any failure by us to comply with the Terms.
10.7 Nothing in the Terms confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
10.8 At any time we reserve the right to refuse service to anyone for any reason.
11 Contacting us
If you have questions about the Terms or an order you have placed, please contact us at hello@littleduas.co.uk or via the contact form on our website.